Ship emergency response service (SERS)

Dependable advice when it matters most

It is estimated that the operator of a fleet of 10 ships could encounter a serious casualty every 10 years. If the unexpected happens, you need to know you are making the decisions that will help reduce risks to the environment, passengers, crew and cargo, and minimise financial loss.

With experience of over 125 live incidents and over 550 exercises, Lloyds Register has earned a reputation as the leading provider of emergency response.

An unexpected incident can lead to complex technical challenges, all requiring a fast and effective response. Our service operates round the clock, providing global coverage from a dedicated response centre, ensuring that vital support is only a phone call away.

From the early critical stages through to repair, our specialist teams can give you critical technical information on everything from damage stability and residual longitudinal strength to the effects of grounding or oil outflow.

Preparation is the key to our ability to act quickly. When you enrol with SERS, we develop a model of your ship, which can be used in an emergency to determine the ships condition and the effect of various rescue scenarios. This information enables us to highlight areas of concern and identify alternative courses of action.

• Our round-the-clock coverage and tailored training packages enable you to operate with confidence.
• You are properly prepared to respond in an emergency in a way that reduces risk and minimises financial loss.
• You gain the protection of a service that is recognised by national and local maritime authorities.
• You demonstrate that you are committed to safety and fulfil your duty of care to other parties and jurisdictions.

How does Lloyds Register help?

Dependable service

Our goal is to provide you with the highest standards of emergency preparedness and response available. Two teams are always on call, and comprehensive contingency facilities are in place, including a backup response centre.

We also run emergency exercises to help you improve your response capability, and we provide tailored training and ongoing education through conferences, seminars and newsletters to help keep you up-to-date in this vital field.

Fully independent

Our confidential service is available to all ships, regardless of flag or classification. All the information we provide is accepted as independent verification by coastguards, class, and port states.

If you would like to progress your enquiry further please choose one of the following: