TL 9000
What is TL 9000?
TL 9000 defines quality management system requirements for the
design, development, production, delivery, installation, and
maintenance of products and services for the telecommunications
industry. It also provides a measurement system that, when
implemented, allows a company to track performance and improve
results.
TL 9000 was developed by an industry forum known as QuEST (Quality
Excellence for Suppliers of Telecommunications). QuEST was founded
in April 1996 by a core group of telecom service providers in the
USA.
Benefits of TL 9000
The TL 9000 scheme harmonises existing telecommunications
standards. The establishment of a set of common metrics is a core
element of the scheme. These metrics are seen to be the common
issues critical to the quality of supply to the providers of
telecommunication services. The supplier collects data against
industry defined performance metrics and sends it to an independent
repository system administered by QuEST. The data is not traceable
to the supplier but is used to provide industry averages and the
best in class data to facilitate benchmarking and quality
improvement throughout the industry.
Current membership of QuEST stands at approximately 100 and
includes all of the primary North American telecommunication
service providers and suppliers. There is a drive to make the
scheme fully international.
LRQAs services
LRQA offers a number of services relating to TL 9000
certification:
- an optional GAP analysis to assess your existing quality
management system and let you know how it stacks up against the TL
9000 requirements
- an optional preliminary assessment to determine your readiness
for a full assessment, identify areas where further work is
required, and agree on an assessment timetable
- a document review to discuss in detail matters relating to
quality system documents and paperwork
- initial assessment to evaluate the quality system in action and
its conformity with TL 9000
- surveillance visits to ensure your system continues to meet the
requirements of TL 9000.
Next steps
If you would like to progress your enquiry further please choose
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