MTR Andrew McCusker interview
23/04/2012
During his time at MTR Corporation in Hong Kong, Andrew McCusker oversaw a doubling of passenger numbers and a five-fold improvement in service performance. But, as he tells Insight magazine, the assets he was most focused on were people not equipment.
During his time at MTR Corporation in Hong Kong, Andrew McCusker oversaw a doubling of passenger numbers and a fivefold improvement in service performance. But, as he tells Insight magazine, the assets he was most focused on were people not equipment.
Extract:
“Railways are asset-intensive, low return businesses that require enormous investments in infrastructure and significant land use. Leaving aside initial build costs, few railways cover their long-term operational costs or earn sufficient revenues to fund regular programmes of modernisation or replace assets. I quickly came to the conclusion that the key to unlocking our potential lay with the people and the culture. It is a view that remained a constant throughout my 24 years in the rail environment."
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