NTT Europe achieves ISO/IEC 20000 - IT Service Management certification
19/08/2010
NTT Europe has been verified by LRQA as being compliant with ISO/IEC 20000 IT Service Management.
All of NTT Europe's managed services operations across Europe, have been officially verified by LRQA as being compliant with the ISO/IEC 20000 standard for IT Service Management. NTT Europe is an ICT solutions partner and subsidiary of NTT Communications.
The ISO/IEC 20000 IT Service Management certification offers reassurance to customers that NTT Europe will provide consistent and cost effective services, ensuring cohesive delivery and sustainability. With the identification and management of risk, the ability to resolve incidents effectively and the processes in place to change and improve, NTT Europe is able guarantee the integrity of their managed services.
ISO/IEC 20000 describes an integrated set of management processes which NTT Europe must adhere to for the effective delivery of high quality managed services to its European customers. ISO/IEC 20000 is aligned with and complementary to the process approach defined within ITIL®, the most widely accepted approach to IT service management in the world. ITIL provides a cohesive set of best practice, drawn from the public and private sectors internationally.
In order to gain compliance, NTT Europe has undergone a comprehensive audit of its service management across Europe the scope of which included: Requirements for a management system; Planning and implementing service management; Planning and implementing new or changed services; Service delivery process; Relationship processes; Resolution processes; Control processes; and Release processes.
“The scope of our certification sets us clearly above our competitors establishing a solid framework on which to continue building our ICT, Professional Services and Service Management offerings with total confidence and will firmly establish our quality credentials in the European market,” commented Masaaki Moribayashi, Managing Director of NTT Europe.
About NTT Europe
NTT Europe is a wholly-owned subsidiary company of NTT Communications which is the global data and IP services arm of the Fortune Global 500 telecom leader, Nippon Telegraph & Telephone Corporation (NTT). NTT Europe is responsible for business in the EMEA market and provides a world-class Tier-1 Internet backbone, secure closed networks, security, system integration, network and application management, managed hosting and global content delivery services with partner companies globally. For additional information, please visit www.eu.ntt.com.
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