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Course Type

  • Public
  • In-house

Course length

You need this course if...

  • You want an understanding of ISO 20000 and Information Technology Service Management Systems (ITSMS)
  • You are a manager responsible for integrating IT service management activities into your management systems

You will learn...

  • The background to the development of ISO 20000
  • The value of an effective ITSMS and its contribution to your business
  • The purpose and intent of ISO 20000 and its relationship to other standards
  • How to plan the development of an ITSMS

You will need

No previous experience or training in ISO 20000

Your future development

  • ISO 20000 Internal Auditor
  • See our Business Improvement courses

Course length

One day

In-company

This course can be delivered as an in-company event.

Book now View dates & locations

Prices from


Course Type

  • Public
  • In-house

Course length

In-house

If you are looking for a course for four or more people, you may find our in-house option more cost-effective. Contact the team for a quote.

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