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  • Public
  • In-house
  • Virtual

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You need this course if...

You want an understanding of ISO 20000 and how to conduct internal Information Technology Service Management System (ITSMS) audits

You will learn...

  • The business benefits of implementing an ITSMS and the background to ISO 20000
  • The contribution internal ITSMS audits can make to the effectiveness of your management system
  • The roles and responsibilities of an internal ITSMS auditor
  • How to plan your audits by developing effective checklists
  • The purpose, intent and key requirements of ISO 20000
  • How to verify that current practice in your organisation conforms with defined requirements
  • That auditing for conformity can improve the stability and robustness of management systems
  • To gather audit evidence through observation, interviewing and sampling of documents
  • To report audit findings accurately
  • What corrective action is and who is responsible for taking action
    - How to follow up and verify the effectiveness of corrective action taken

You will need

To have successfully completed the ISO 20000 Appreciation and Interpretation course

Your future development

  • Audit Report Writing
  • See our Business Improvement courses

Course length

Two days

In-company

This course can be delivered as an in-company event.

Book now View dates & locations

Prices from


Course Type

  • Public
  • In-house
  • Virtual

Course length

In-house

If you are looking for a course for four or more people, you may find our in-house option more cost-effective. Contact the team for a quote.

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