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Find out more about this training course

You will learn...

  • Describe the purpose of an IT service management system
  • Explain the purpose and contents of ISO/IEC 20000
  • Interpret and apply the key requirements of ISO/IEC 20000 – 1: 2005
  • Describe the roles and responsibilities of auditors and lead auditors
  • Plan and conduct an audit
  • Report the audit
  • Undertake audit follow-up activities

You will need

  • Knowledge and understanding of ISO/IEC 20000 and experience of auditing
  • Your future development
  • Audit Report Writing
  • See our Business Improvement courses

Course length

Five days

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Course Type

  • In-house

In-house

If you are looking for a course for four or more people, you may find our in-house option more cost-effective. Contact the team for a quote.

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