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IT SERVICE MANAGEMENT SYSTEM

ISO 20000 Lead Auditor.

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You will learn...

  • Describe the purpose of an IT service management system
  • Explain the purpose and contents of ISO/IEC 20000
  • Interpret and apply the key requirements of ISO/IEC 20000 – 1: 2005
  • Describe the roles and responsibilities of auditors and lead auditors
  • Plan and conduct an audit
  • Report the audit
  • Undertake audit follow-up activities

You will need

  • Knowledge and understanding of ISO/IEC 20000 and experience of auditing
  • Your future development
  • Audit Report Writing
  • See our Business Improvement courses

Course length

Five days

There are no dates available for this course at the moment. Get in touch with our team to request booking on the next date.

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