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ISO 20000 Certification Services

Deliver confidence in your IT Services.

Achieving ISO 20000 certification will demonstrate to your customers, and other stakeholders, that you are committed to delivering effective IT services.

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Lloyd’s Register (LR) is a leading global provider of IT service management system certification and can provide assessment to the ISO 20000 standard. We pride ourselves in being able to deliver certification and training services throughout the IT industry.

Gap Analysis

To help you successfully achieve ISO 20000, you have the option to conduct gap analysis, during which your assigned assessor will work with you to focus on critical, high risk or weak areas of your system.

We will work with you to determine the scope of your gap analysis, giving  you the flexibility to focus on the most important areas for your organisation.

Certification & Assessment

Certification is typically a two-stage process that  considers the design and implementation of your system. Our approach extends the focus beyond the certificate to an assessment approach designed to help you meet your strategic objectives.

Integrated management system assessment

Organisations with multiple management systems, such as quality, environmental, occupational health and safety and information security management, can benefit from a coordinated assessment and surveillance programme.


We maintain our impartiality by proactively managing conflicts of interest across all LR businesses including those which may exist between consultancy and third-party certification services. Click here to learn more

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