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IC Well visualisation software

Support and downloads.

Static image of video header - kinetic network visualisation with data associated with nodes.

Latest release: IC 2021

Our latest major release of IC is IC 2021. It was released in April 2021 and included a host of new features. The additional integration of data options advances the ability to build IC while the advanced visualisation additions to correlations make IC 2021 the most advanced version to date.

 
  • Release notes: IC 2021 Released May 2021

    New Import options

    Advanced merging options that integrates the Well Headers, deviation, discrete, ascii files data and log data into a single import workflow. Making a powerful, and flexible one step integration advancement the key to success.

    Import data file screenshot

    Correlation advancements

    Inter well distances, and the advances of the visualisation of zonal ties across the correlations provides you with a more detailed, yet regional view of your subsurface, like never before. Utilise the stratigraphic awareness in your data to visualise the lateral variation at any resolution.

    Correlation visualisation upgrades screenshots

    Mapping and Stratigraphic awareness

    Utilise the stratigraphic awareness from updated dictionaries that allow the manual customisation of unit orders to build a deeper understanding across any map.  Delve deeper into the detail of your zonal analysis with confidence all possible depth are included while quickly showing only the detailed information you need.

    Mapping and stratigraphic awareness screenshots

Support

Our Support team includes members based in several locations around the globe and can be contacted via phone, email and direct portal feedback 24/7.

The Support Team continues to be a key investment area of our product, underpinning our success. Operating alongside the Product Experts, core development and quality assurance teams, the Support team can highlight your queries and arrange a more detailed discussion over web meetings.

Our goal is to provide fast, helpful responses and to represent issues that clients have to our development team, in an effort to resolve problems as swiftly as possible.

Please contact us with any technical issue or queries via our support desk:

User support

Via Email: icsupport@lr.org
Directly from the software feedback button
Via our Support Portal login: https://softwaresupport.lr.org/hc/en-us

24 Hour Technical support numbers
Asia and Americas: +1-713-489-3995
Europe and Africa: +44-203-608-8024

Updates

Access to continued future updates of the IC application such as functionality improvements and bug fixes.

We aim to release updates to our software regularly. For more information about what is included in our support and maintenance then please contact matthew.lee@lr.org.

Downloads

The installer for our latest version of IC can be accessed by visiting our downloads page - https://ic-downloads.digitalproducts.group.

Previous releases

IC 2019

The first version of IC 2019 was released in May 2019. For more information.

  • IC 2019 update 3 (released September 2020)

    Released after COVID lockdown was phased out in the UK, update 3 was released with a large volume of improvements.  It contains additional options for sorting lists throughout IC along with the expansion of Interpretations, improving user workflows.  Performance improvements for the petrel link, maps and grids speed up common workflows.

  • IC 2019 update 2 (released December 2019)

    Update 2 contains improvements to chart editing and map resources as well as continued improvements for zonal analysis bubbles on maps provigind higher resolution options.  Improved reporting and data browsing options were also included.

  • IC 2019 update 1 (released August 2019)

    Improved StrataBugs link for new database support and advanced zonal analysis options for map bubbles and improved PDF printer quality and additional spotfire export options.

  • IC 2019 (released May 2019)

    Updated security for your database and simplified generation of new SQL Server databases.  New DLIS loader and array visualisation alongside improved stratigraphic integration with ties were included.

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