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ISO 10002:2004 Interpretation and Appreciation – Complaints Handling.

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You need this course if...

  • You are looking for an understanding of the customer complaint handling processes and its challenges
  • You want to understand standard requirement ISO 10002 and want to have basic work experience in customer service and complaint handling.

You will learn...

  • How to enhance customer satisfaction by creating a customer-focused environment that is open to feedback (including complaints), resolving any complaints received, and enhancing the organization’s ability to improve its product and customer service.
  • How to recognise and address the needs and expectations of complaints.
  • How to provide complainants with an open effective and easy to use complaint process.
  • How to analyse and evaluate complaints in order to improve the product and customer service quality.
  • How to enhance the reputation, credibility and image of the organization.
  • How to Improve customer loyalty and satisfaction with your products and services.
  • How to Improve employee satisfaction and retention through empowerment and recognition.

Course length

1 day

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