ISO 20000 Internal Auditor.

• You want an understanding of ISO 20000 and how to conduct internal Information
• Technology Service Management System (ITSMS) audits

• The business benefits of implementing an ITSMS and the background to ISO 20000
• The contribution internal ITSMS audits can make to the effectiveness of your management system
• The roles and responsibilities of an internal ITSMS auditor
• How to plan your audits by developing effective checklists
• The purpose, intent and key requirements of ISO 20000
• How to verify that current practice in your organisation conforms with defined requirements
• That auditing for conformity can improve the stability and robustness of management systems
• To gather audit evidence through observation, interviewing and sampling of documents
• To report audit findings accurately
• What corrective action is and who is responsible for taking action
• How to follow up and verify the effectiveness of corrective action taken

• To have successfully completed the ISO 20000 Appreciation and Interpretation course

• Audit Report Writing
• See our Business Improvement courses

Two days

This course can be delivered as an in-company event.