You need this course if...
- You want an understanding of ISO 20000 and Information Technology Service Management Systems (ITSMS)
- You are a manager responsible for integrating IT service management activities into your management systems
You will learn...
- The background to the development of ISO 20000
- The value of an effective ITSMS and its contribution to your business
- The purpose and intent of ISO 20000 and its relationship to other standards
- How to plan the development of an ITSMS
You will need
No previous experience or training in ISO 20000
Your future development
- ISO 20000 Internal Auditor
- See our Business Improvement courses