ISO 20000 Lead Auditor.

• Describe the purpose of an IT service management system
• Explain the purpose and contents of ISO/IEC 20000
• Interpret and apply the key requirements of ISO/IEC 20000 – 1: 2005
• Describe the roles and responsibilities of auditors and lead auditors
• Plan and conduct an audit
• Report the audit
• Undertake audit follow-up activities

• Knowledge and understanding of ISO/IEC 20000 and experience of auditing
• Your future development
• Audit Report Writing
• See our Business Improvement courses

With Lloyd's Register, you can learn in the way that works for you. We offer courses in a range of styles, from in-house to virtual classroom. Find out more about Ascend Training Courses from Lloyd's Register. 

Five days