Jojo is the Area Quality Specialist for North Asia. Her role is to support the quality related activities for the business streams in North Asia, and she also leads on internal audits for ourbusiness streams in the area.
Tell us more about your role at LR?
I am the Area Quality Specialist for North Asia. My role is to support the quality related activities for the business streams in North Asia. I also lead the internal audits for all business streams in North Asia and deal with the findings from those audits and the external audience as well.
I have been LR since 2008. When I joined, I joined as an Area Quality administrator for our Marine & Offshore part of the business. Then 3 or 4 years later I transferred to the China technical quality team where I covered all of China as an area and shared the role with another lady, and then 3 years ago I became the area quality specialist for North Asia.
Why did you join?
My first role was in a government-led company and I didn’t see any future in my career. I thought it was time for me to change and came across LR. I didn’t know anything about the organisation at the time, my background was in finance but I thought wow, it was an old company with great history and had a lot of firsts. It looked like a fantastic company, it was global and I applied for the first job I saw there.
Why did you stay?
I found my career path here and have grown and developed, as well as getting support when I needed it from my manager. As a global organisation it has a lot of resources available and managers are really happy to support anyone as long as you have the motivation to develop yourself. Another reason I have stayed here is the culture and the values that the company has. The first impression I had for this company was safety. In China 12 years ago safety wasn’t seen as that important but this company made me realise how important safety is. Now safety is important to everyone but a few years ago it wasn’t seen as that important.
What qualifications or experience did you need for your role?
I didn’t need qualifications when I first joined as it was a very basic job. Lloyd’s Register was my second job, and at the time I didn’t have any unique skills then. However for this role now it requires lots of qualifications and you need to be qualified as a lead assessor, as well as having a very comprehensive knowledge of the ISO standards and internal management systems. In addition you need to have experience delivering the audits, either as a team auditor or in a lead role. Last but not least you need to be a person who can be independent and impartial during the audits to verify the compliance.
I have gained my qualifications whilst I have worked here. Over the past few years I have learned a lot of things and got support from my managers to get additional learning and training from outside so finally I was qualified for this role.
Describe a typical day at LR?
I don’t really have a typical day but it would be an audit day if I had to pick one as my job is to deliver them. The other days I am either dealing with the preparation of the audit or managing the findings but an actual audit day is different. The mornings will start off with an open meeting about the audit. In the opening meeting I will introduce what the audit is for, how it will be conducted and the agenda for the following days as well as introducing the auditing team. Then we share the jobs within the audit team and who reviews what. I often have interviews with the office manager to go through operation and health and safety management. From those interviews I try to verify whether they have complied what is required from the company. The audit team will have a small team meeting to share the findings with each other and make sure we understand what we have found and we also have a wash up meeting with the auditees to keep them updated of the potential findings so there is no surprise to them at the end.
What is your proudest moment at LR?
Back in 2012 we were implementing the new ISO18000 to Greater China. I supported the area manager at the time to make sure colleagues understood the new requirements and to maintain the documentation required for audits. Finally we passed the external audit with zero findings and I was awarded with a Power of You award. The CEO at the time awarded it to me infront of all my colleagues when he visited China and the photo of that was on the home page of our website. For me, that was a very proud moment.
What is your favourite thing about LR?
The people I am working with. I am auditing now and that means I meet a lot of people across North Asia. All of the people I meet are really professional with very deep knowledge of their field and they are not prejudiced about audits which you can sometimes find. They provide knowledge and constructive advice and they are really pleasant to work with. In other companies, you may find the relationship between the auditor and the technical teams quite complex – auditing is not welcome because people think they are checking up on you. When you walk into a room, the auditors and auditees are on different sides of the table and no one usually likes the auditor. But at LR when I do the auditing I found that they are quite open and understand we are just here to help them, we aren’t looking for mistakes, just looking to identify that they are complying with requirements.
What has been your most interesting technical challenge?
I always feel challenged for language. English isn’t my first language and it can be a barrier in understanding others and making sure others understand me. I still feel nervous meeting someone for the first time because I am not sure what accent you might have, especially if it is a strong accent. But the more I talk to someone, the more familiar I get with how they speak.