Leading/Managing Change.

You are responsible for bringing about change within your organisation.

• How to create and communicate a clear understanding of your change or improvement goals
• To gain support for change throughout your organisation
• Change causes stress and how to manage and reduce the impact of stress
• To plan, organise and monitor change programmes
• How to overcome resistance to change
• The importance of effective and timely communication
• Why change programmes fail.

An interest in developing knowledge of change management and how to facilitate change.

Business improvement tools and techniques, e.g.:

• Effective Performance Measurement
• Process Mapping and Improvement.

Two days.