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Customer Satisfaction Guideline.

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You need this course if...

  • You are a responsible person to manage customer relationship and want to impress the customer to enhance customer satisfaction
  • You need some fresh idea to monitor customer satisfaction
  • You regular have complaints from the customers and don’t have a robust process to manage the complaints
  • You are doing online business and want to measure customer satisfaction

You will learn...

  • Guideline standards related to customer satisfaction
    • code of conduct creation
    • customer complaint handling
    • dispute resolution
  • How to monitor and measure customer satisfaction
  • Customer satisfaction process for online business

Your future development

  • ISO 9001:2015 Implication for Quality Professionals
  • QMS Requirements Interpretation for Effective Internal Audit
  • Internal QMS Auditor

Course length

One day

Customer Satisfaction Guideline.

11 May 2020


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