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  • Public
  • In-house
  • Virtual

Course length

You need this course if...

  • You are a responsible person to manage customer relationship and want to impress the customer to enhance customer satisfaction
  • You need some fresh idea to monitor customer satisfaction
  • You regular have complaints from the customers and don’t have a robust process to manage the complaints
  • You are doing online business and want to measure customer satisfaction

You will learn...

  • Guideline standards related to customer satisfaction
    • code of conduct creation
    • customer complaint handling
    • dispute resolution
  • How to monitor and measure customer satisfaction
  • Customer satisfaction process for online business

Training from LR

With Lloyd's Register, you can learn in the way that works for you. We offer courses in a range of styles, from in-house to virtual classroom. Find out more about Ascend Training Courses from Lloyd's Register. 

Your future development

  • ISO 9001:2015 Implication for Quality Professionals
  • QMS Requirements Interpretation for Effective Internal Audit
  • Internal QMS Auditor
Book now View dates & locations

Prices from


Course Type

  • Public
  • In-house
  • Virtual

Course length

In-house

If you are looking for a course for four or more people, you may find our in-house option more cost-effective. Contact the team for a quote.

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