ISO 9001 QUALITY MANAGEMENT SYSTEMS

• You are a responsible person to manage customer relationship and want to impress the customer to enhance customer satisfaction
• You need some fresh idea to monitor customer satisfaction
• You regular have complaints from the customers and don’t have a robust process to manage the complaints
• You are doing online business and want to measure customer satisfaction

• Guideline standards related to customer satisfaction
  • code of conduct creation
  • customer complaint handling
  • dispute resolution
• How to monitor and measure customer satisfaction
• Customer satisfaction process for online business

• ISO 9001:2015 Implication for Quality Professionals
• QMS Requirements Interpretation for Effective Internal Audit
• Internal QMS Auditor

One day