You need this course if...
- You are a responsible person to manage customer relationship and want to impress the customer to enhance customer satisfaction
- You need some fresh idea to monitor customer satisfaction
- You regular have complaints from the customers and don’t have a robust process to manage the complaints
- You are doing online business and want to measure customer satisfaction
You will learn...
- Guideline standards related to customer satisfaction
- code of conduct creation
- customer complaint handling
- dispute resolution
- How to monitor and measure customer satisfaction
- Customer satisfaction process for online business
Your future development
- ISO 9001:2015 Implication for Quality Professionals
- QMS Requirements Interpretation for Effective Internal Audit
- Internal QMS Auditor