Zvezdalina is a Service Delivery Manager and the country legal representative for Bulgaria. She has been at LR since 1997.
Tell us more about your role at LR?
I have been working for a long time at LR, I started here back 1997! I was an engineering geophysicist and worked in oil and gas exploration before joining LR. I started as a management systems lead assessor in 1997 and then I moved to assessor manager, which I still do but I am also a service delivery manager and the country legal representative for Bulgaria. I manage all the local issues concerning the company. There are two offices in Bulgaria, and the office in Sofia was established when I joined, in fact I was the first lead assessor there. I was also the first trainer here, along with the country manager at that time - we started the management systems certifications business in the country. We grew it from nothing to what it is today.
Why did you join?
I was working for a government body for mineral resources at the time, and had contact with LR, through joint business. They liked what I did and proposed I worked for the company. I remember my interview with the European manager at the time and he asked me whether I would be happy to take a job where I would be travelling and delivering training. I had no idea what I would be doing but I accepted and they sent for training in Aberdeen which I completed. I have had the chance to meet lot of people, clients, and had the chance to build the team from zero. Most people who work here in Sofia, I have employed.
Why did you stay?
I have stayed because of all the opportunities I have had, and also because of the work – it is really challenging. LR has supported me in developing my career, there is always something interesting to do! I still have the same enthusiasm I did when I first started even though there have been a lot of changes. I really believe in what we do, and believe in the impact we have on society.
What qualifications or experience did you need for your role?
LR provided me with the training I needed and I built on that within the company. I am a geophysicist and worked as a data engineer before joining LR but they helped me become an auditor. My background has been important with the work I do and all my previous knowledge has been relevant in what I do today.
What is your proudest moment at LR?
I have had so many proud moments here it is hard to pick one! It could be setting up the office, or the first clients we had, or the first training course we delivered or the first certification we issued. There are so many proud moments I have had during my time at LR.