What is the purpose of this Privacy Notice?

Lloyd’s Register takes the security of your personal information very seriously and is committed to ensuring that your personal information is protected at all times.

The purpose of this Privacy Notice is to provide you with a clear explanation about how your personal information is collected and used by us during your interaction with our websites, online contacts, online chat features and direct communications via telephone/email as well during your interactions with our commercial services and products and your rights in relation to your personal information.

Who is Lloyd’s Register?

“Lloyd’s Register” refers to an international group of companies owned by Lloyd’s Register Group Limited (UK company number 08126909) which is itself owned by Lloyd’s Register Foundation (UK charity number 1145988 and UK company number 07905861), including but not limited to Lloyd’s Register EMEA, Lloyds Register Asia, Lloyd’s Register Group Services Limited, Lloyd’s Register Americas Inc., and their subsidiary companies covering core administrative services within the Lloyd’s Register group or professional services through Lloyd’s Register business operations.

Controller of personal data 

A “controller” is a person or organisation who alone or jointly determines the purposes for which and the way any personal data is or is likely to be processed. Unless we notify you otherwise, we are the controller of your personal data when you directly interact with us and for the purpose of this website. 

How to contact Lloyd’s Register?

If you have any questions regarding this Privacy Notice or our use of your personal information, please contact our Data Protection Officer by email: dataprotection@lr.org or by post: Data Protection Officer, Lloyd’s Register, 71 Fenchurch Street, London, EC3M 4BS.

How do we collect your personal data?

Directly from you: You give us your personal data in your direct interactions with us. This includes personal data you provide when you:

  • subscribe to our service or publications.
  • request marketing to be sent to you.
  • give us feedback.
  • participate in our marketing or other promotional events.
  • contact us if you have any concerns. 

From use of our website

We gather information and statistics collectively about visitors to our website. Analysis of this information demonstrates the most frequently used sections of the website and assists us in continually improving the online service. Please see our cookies notice for more information.

Indirectly: Third-party sources: We may receive your identity and contact details from third parties when:

  • we provide our services to the third party and they send us your personal data to enable the provision of our service.
  • you provide your personal data to a third party for the purpose of sharing it with us. 

Providing personal data

Where we need to collect personal data by law or under the terms of a contract we have with you and you do not provide that information when requested we may not be able to perform the contract we have, or are trying to enter into with you, for example to provide you with our services. In this case we may have to cancel our service, but we will notify you if this is the case at the time. 

How we use your personal data

We will only use your personal data when the law allows us to. We will use your personal data in the following circumstances:

  • Performance of a contract: Where we need to perform the contract we are about to enter into or have entered into with you. For example when you take up our services.
  • Legal obligation: Where we need to comply with a legal obligation. For example for accounting or legal purposes.
  • Legitimate interests: Where it is necessary for our legitimate interests or those of a third party and your interests and fundamental rights do not override those interests.
  • Consent: We do not generally rely on consent as a legal basis for processing your personal data. Where we do rely on consent you have the right to withdraw consent at any time. Please contact us at dataprotection@lr.org to withdraw consent. Please also see Marketing communications. 

Purposes for which we will use your personal data

We have set out below in a table format a description of all the ways we plan to use your personal data and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below. 

Purpose /Activity Type of data processed  Lawful basis for processing including basis of legitimate interest
For general requests and interactions through our websites. Identity data (Name) Contact data (Email address, telephone number, postal correspondence address) Legitimate interests so that we can respond to you. 
Our professional commercial services to you or your organisation  Identity data (Name), Contact data (Email address, telephone number, postal correspondence address), Financial data (payment details) Performance of a contract with you
Provision of Marine Classification services (including surveys, certification of class & certification of approved individuals) and interaction with our Technical Committees.  Identity data (Name, job titles), Employer’s location (office location), Contact data (work contact numbers & email addresses), ID and verification data (In some situations where individual’s identity needs to be confirmed then other data such as passport / national ID or personal photographs may as examples also be retained), Financial data (payment details) Performance of a contract with you
Provision of Advisory services (including FOBAS, Private Yacht surveys, Training Services, Ship Emergency Response Services etc) Identity data (Name, job titles), Employer’s location (office location), Contact data (work contact numbers & email addresses), ID and verification data (In some situations where individual’s identity needs to be confirmed then other data such as passport / national ID or personal photographs may as examples also be retained), Regulatory data (tax, payment information & other government reference numbers), Financial data (payment details) Performance of a contract with you
Administrative support of the above services and products Including the management of any bought subscriptions of digital software such as Regs4Ships, RulesCalc, issuance of invoices, deliverable reports and certificates and corporate events management.  

Identity data (Name, job titles), Contact data (work contact numbers & email addresses), Financial data (payment details)

 

 Performance of a contract with you
Client Training Services  Identity data (name, job title) Contact data (email address, contact details (private or work related), Course data (choice of course, attendance), Financial data (payment details) Performance of a contract with you

To process and deliver our services to you including:


Manage payments, fees and charges


Collect and recover money owed to us

 Identity data (name, job title) Contact data (email address, contact details (private or work related), Transaction data (payment details and payment history)  Performance of a contract with you 
Necessary for our legitimate interests i.e., to recover debts due to us
To manage our relationship with you which will include: Notifying you about changes to our terms or Privacy notice. Asking you to leave a review or feedback  Identity data (name, job title) Contact data (email address, contact details (private or work related) Performance of a contract with you 
Necessary to comply with a legal obligation
Necessary for our legitimate interests i.e., to keep our records updated and to study how customers use our products/services
To administer and protect our business and this website including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data  Identity data (name, job title) Contact data (email address, contact details (private or work related) Necessary for our legitimate interests for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences Technical data (IP address, location data, usage as a website visitor)  Necessary for our legitimate interests to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy.
Note: Where applicable consent will be used for data analytics obtained through cookies or similar technologies. See our cookies notice 

 

Marketing communications

We may send you marketing communication. You have the right to object to processing of your personal data for direct marketing purposes. You can unsubscribe from receiving marketing communications from us by using the unsubscribe methods contained in communications we send to you or by contacting us. See How to contact Lloyd’s Register?

Where you opt out of receiving marketing communications this will not apply to personal data provided to us as a result of registering for or using our service, your service experience or other interactions with this website.

How we share your personal data

We do not and will not sell any of your personal data to any third party, including your name, contact information or payment information. We may have to share your personal data with the parties set out below:

  • Internally: Your personal data will be used by our employees and contractors who are working on providing your services to you on a need-to-know basis.
  • Suppliers: This would include service providers who support our business including IT and communication suppliers and outsourced business support to ensure our service runs smoothly.
  • Training Services Providers: This may include ilearning provided by Seertech
  • Accreditation agencies: ie UKAS.
  • Professional advisers: This would include lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.
  • Law enforcement bodies, regulators and other authorities: This is to comply with our legal requirements or adhere to good practices.
  • Advertising networks and analytics service providers: To display ads.
  • Third parties: This is in the context of the acquisition or transfer of any part of our business or in connection with the business reorganisation. If a change happens to our business then the new owners may use your personal data in the same way as set out in this Privacy Notice.

How long does Lloyd’s Register keep personal information?

Your personal information will be kept by Lloyd’s Register for no longer than reasonably necessary for the purposes set out in this notice, unless required to be kept longer by law. This retention period will be determined by the nature of your interaction with Lloyd’s Register, your request and ongoing provision of services through our business.

In principle we will consider retention periods based upon the purpose for which they are collected, which for services performed is likely to be in connection to a large asset (such as vessel) and may require us to keep appropriate records during the active periods of the asset.  In some situation you have control over the retention period of the data processed. Where a digital product is used, such as a CD Live account, you or your organisation are able to administer the personal data contained for your (company’s) profile.  Where it is feasible to do so, systems will be configured to de-identify personal data.

International transfers

We may transfer and process your personal data outside of the United Kingdom/European Union to countries where data protection laws are less stringent than those in the UK/EU. When we transfer your personal data outside of the UK/ EU we only do so to entities that offer our users the same level of data protection as that afforded by the UK Data Protection Act 2018, UK GDPR and the EU GDPR. 

  1. We will only transfer your personal information to countries that have been deemed to provide an adequate level of protection for personal information; or
  2. We will use specific contracts approved for use in the UK or EU which give personal information the same protection it has in the UK/EU. For example, the use of Article 46 UK and EU GDPR safeguard mechanisms to transfer personal data endorsed by the UK Government or European Commission. 

To find out more about the transfer mechanism used please contact us.

Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instruction and they are subject to a duty of confidentiality.

The transmission of information via the internet is not completely secure. Although we will take reasonable measures to protect your personal data, we cannot guarantee the security of your information transmitted and any transmission is at your own risk.

Data Subject Rights

Under certain circumstances you have rights under data protection laws. Not all rights ae absolute. You can:

  • Request access to your personal data: This is known as a "subject access request" and enables you to receive a copy of the personal data we hold about you.
  • Request correction of your personal data: This enables you to have any incomplete or inaccurate information we hold about you corrected.
  • Request erasure of your personal data: This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. Note: We may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you at the time of your request.
  • Object to processing of your personal data: This is where we are processing your personal data based on a legitimate interest or those of a third party and you may challenge this.  However, we may be entitled to continue processing your information based on our legitimate interests or where this is relevant to any legal claims. See also Marketing communications.
  • Request restriction of processing your personal information: This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the information's accuracy (b) where our use of the information is unlawful but you do not want us to erase it (c) where you need us to hold the information even if we no longer require it as you need it to establish, exercise or defend legal claims or (d) you have objected to our use of your information but we need to verify whether we have overriding legitimate grounds to use it.
  • Request transfer of your personal information (“data portability”): This is where in some circumstances we will provide to you or a third party you have chosen your personal data in a structured, commonly used, machine-readable format.
  • Right to withdraw consent: This is where we are relying on consent to process your personal data. This will not affect the lawfulness of any processing carried out before you withdraw your consent. Depending on the processing activity, if you withdraw your consent we may not be able to provide certain services to you. We will advise you if this is the case at the time you withdraw your consent.
  • Automated decision making: This is where decisions are made about you by automated means. We do not carry out automated decision making. 

Keeping personal information accurate and current

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us. If you wish to update your personal data please contact us. 

Carrying out your data subject rights

You will not have to pay a fee to access your personal data or to exercise any of the other rights. However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal information or to exercise any of your other rights. This is a security measure to ensure that personal information is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

If you wish to exercise any of the rights set out above, please contact us. Please see:  How to contact Lloyd’s Register, above.

How do you lodge a complaint?

If you have a complaint regarding how your personal information has been handled by Lloyd’s Register, please contact Lloyd’s Register’s Data Protection Officer, using the details provided above.

You have a legal right to lodge a complaint with a supervisory authority.  For Lloyd’s Register, the relevant supervisory is the UK Information Commissioner’s Office (to lodge a complaint or report a concern, please visit: https://ico.org.uk/concerns/).

If you live or work outside the UK or you have a complaint concerning our personal data processing activities you may lodge a complaint with another supervisory authority.  

Does Lloyd’s Register update the Privacy Notice?

This Privacy Notice was last updated on 1 August 2024.