42012 - Global Technical Client Care MEC Specialist / Senior Specialist.

 

Lloyd’s Register

Location: North Europe

 

 

What we are looking for

 

  • As a member of the Global Technical Client Care unit, we are seeking individuals who can play a role in delivering continuous support to our clients by resolving their technical inquiries and cases at any time of the day, all while adhering to agreed-upon performance targets. The focus area for the role is supporting clients on queries relating to MEC(Material, Equipment & Components)  .

 

What we offer you 

 

  • The opportunity to work for an organization that has a clear sense of purpose, is values-driven and helps colleagues to develop professionally and personally through our range of people development programs.
  • A Full-time permanent role.

 

 

The Role 

 

 Key Responsibilities:

 

  • Manage the complete lifecycle of technical queries and cases in alignment with the processes established by the GTCC unit. This typically encompasses monitoring the GTCC mailbox, triaging, assigning, resolving, and communicating with both the client and internal stakeholders.
  • Utilize relevant technical knowledge to perform intricate assessments and offer specialized guidance to clients. This involves effectively considering various alternatives to arrive at solutions that blend compliance with a keen sense of commercial awareness and alignment with client expectations.
  • Be accountable for outperforming the defined service level agreements (SLAs) and key performance indicators (KPIs).
  • Continuously enhance and broaden knowledge through training and practical experience, encompassing both technical and commercial/market aspects.
  • Communicate in a straightforward, client-centric manner, both internally and externally.
  • Promote the development of an LR culture with the client at the core.
  • Undertake any assigned monitoring activities within the GTCC unit as per the relevant processes.
  • Provide recommendations grounded in internal and external client feedback to enhance service delivery and contribute to business growth.
  • Contribute to the management of internal and external clients, including relevant visits and engagement in activities aligned with knowledge and PPP/PDP discussions. This may involve delivering internal and external training and presenting within the industry.
  • Act as a mentor and coach to other technical staff , facilitating effective knowledge transfer and its practical application.

 

 

What you bring

 

Technical / Professional Qualifications / Requirements:

  • Possess a degree in an engineering-related field from a recognized university, or qualifications from a marine or nautical institution, alongside relevant sea-going experience as a certified ship's officer.
  • Relevant experience commensurate with the role and directly related with or originating from Flag Authorities, or Classification departments of Classification Societies, or Classification departments of Ship owning companies or Third Party Managers.
  • Demonstrate a history of providing technical support to maritime clients or engaging in field survey and classification activities.
  • Exhibit proficiency in computer usage.
  • Have a proficient command of the English language, both in written and oral communication, utilizing relevant professional terminology.
  • Communicate in an organized manner and can convey ideas in a clear and straightforward fashion.
  • Has the ability to establish effective communication across various organizational levels, whether internally or externally.
  • Possesses a high motivation for meeting goals, with a focus on solution-oriented thinking, and readily assumes accountability and ownership for meeting customer requirements.
  • Can effectively self-manage and prioritize tasks in pursuit of set goals.
  • Demonstrates initiative and a willingness to take action, with the flexibility to adjust your approach when circumstances require.
  • Exhibits sound planning and process management skills, including scoping the length and complexity of tasks, establishing objectives and goals, and breaking down work into manageable process steps.
  • Maintains a steady approach in the face of challenges.
  • Displays a team-oriented mindset, particularly in a multicultural environment, and is capable of working both on their own and collaboratively with colleagues, whether in person or across the globe.
  • Holds a customer-centric approach and is committed to delivering high-quality customer service.

  

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