You need this course if...
You want to improve process performance in support of business objectives.
You will learn ...
- About the importance of process management
- The definition of a process
- The difference between Core & Support processes
- How to establish process purpose, boundaries and potential measures
- How to apply a range of techniques to map an existing process
- About techniques to redesign/improve a process
- How to identify implementation issues / challenges.
Course length...
One day.