This global service is to connect you with our surveyors outside normal business hours to assist you with emergencies. 

Please be advised that we have suspended operations in Ukraine. Please access our Port Finder function to identify alternative locations whereby services may be arranged as necessary, or alternatively consider Remote Surveys.

 

To arrange urgent assistance please call +44 208 052 1111

So we can help you, please make sure you have the following information:

  • Vessel information (IMO number / name / Company)
  • Your contact details
  • Vessel's contact details
  • Port details
  • Nature of urgency

Our urgent surveys can help you with the following emergency scenarios:

  • Time-dependent e.g. surveys to secure charter requirements, surveyor assistance to clear port entry requirements imposed on arrival;
  • Safety-related e.g. damages or statutory issues requiring immediate assistance before the vessel can continue operating; 
  • PSC related e.g. requires immediate attendance before the vessel can continue service. 

For urgent requests inside office hours, or for requests that do not meet these criteria please contact your local office or make a request through ClassDirect.

FAQ's

What is the definition of an Urgent Survey Request?

When urgent assistance for a vessel is needed outside of normal working hours for the following scenarios:

  • Time-dependent e.g. surveys to secure charter requirements, surveyor assistance to clear port entry requirements imposed on arrival;
  • Safety related e.g. damages or statutory issues requiring immediate assistance before vessel can continue operating;
  • Port state control (PSC) related e.g. requires immediate attendance before the vessel can continue service.
What if my request is not urgent?

Please submit your survey request via your Client Portal or contact your local office: 

Will there be a technical expert answering this call?

The person answering your call will not be a technical expert, their role is to identify where our vessel is located, the category of your request and then direct to the most appropriate technical team to arrange attendance.

How soon will I be able to speak to a technical expert at LR?

Once we have collected the required details you will receive a call back within 30 minutes from an LR technical expert.

What information will I need to provide?

You will be requested to provide the following information:

  • Vessel information (IMO number / name / Company)
  • Your contact details
  • Vessel's contact details
  • Port details
  • Nature of urgency
What scenarios will you provide a surveyor assistance via this service?

We have identified three categories when urgent assistance for a vessel is needed outside of normal working hours:

Time-dependent e.g. surveys to secure charter requirements, surveyor assistance to clear port entry requirements imposed on arrival;

Safety-related e.g. damages or statutory issues requiring immediate assistance before vessel can continue operating;

PSC related e.g. requires immediate attendance before the vessel can continue service.