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LR Class Direct support

Frequently asked questions

Our support page will help you to find what you are looking for. Have a look at our frequently asked questions below, or if you can't find the answer, complete the form below to contact us or contact your local office.

  • General

    Why does there seem to be two versions of Class Direct now?

    As part of our redevelopment of CD Live we prioritised the areas of functionality that were most relevant to our clients and other external users. The replacement of CD Live with LR Class Direct and CD Info is the first step in an ongoing investment by LR in its web services. As we progress, elements of CD Info will be redeveloped in LRCD or made accessible via the LR Class Direct homepage in addition to new features and functions that form part of our roadmap for our client portals.

    What ships should I be able to see?

    Your client account is associated with an IMO client code. This is mapped to the fleet you are associated with. Further restrictions may be placed on account at your organisation’s request, to limit access to a smaller sub fleet.

    I already had a Class Direct login, why do I need a new one?

    In order to safeguard your data and improve your experience with future LR applications, we are now using a Single Sign On (SSO) system which we call LR Account. In future, other new LR applications will also use LR Account, meaning that you sign in once but have access to all applications for which you have permissions.

    Is there any support documentation or training available?

    We have a full user manual, available for download on this page. You can also ask your local office for any support or help needed.

    What happened to all the useful additional information that was previously in CD Live – for example, Approved Supplier List, Port State Control, Shipright Procedures, Rules and Regulations?

    Any CD Live functionality that has not been redeveloped in LR Class Direct will still be accessible in CD Info. Over time, these functions will be redeveloped and either included in the core LR Class Direct application, or will be accessible via the LR Class Direct homepage. 

    How do I access CD Info?

    Your original CD Live password is still valid to access CD Info. If you cannot remember your password, please contact the Class Direct team.

    How can I request that vessel/company information is updated?

    Contact the  team at class.direct@lr.org.

  • LR Class Direct

    What information can I export?

    You can export fleet details (or a sub set of your fleet), asset details in various levels of detail as a PDF. Survey schedules can also be exported such that it can be imported as tasks into MS Outlook.

    Will LR Class Direct notify me regarding my fleet?

    Notifications (for assets in your “favourites” list) can be subscribed to by clicking on your name in the top right of the screen. These notifications will be emailed to the username/email address set up when you registered. You can subscribe to a variety of notifications but it is important to note that notifications are only sent for assets that you have listed as favourites.

    How can I check the latest survey status of an asset?

    Simply log in to your account, your fleet will be displayed and you can “tunnel” down to further detail as required.

    Who can I contact with queries regarding my survey report details or issues with my survey schedule?

    Contact your local office, client manager, or the team at class.direct@lr.org. For any naval queries, contact mod-office@lr.org

    Who can I contact for advice regarding survey procedures or for general survey related enquiries?

    Contact your local office in the first instance.

    How can I request access to a specific asset?

    By default, you should see the full fleet associated with the client code against which your account has been configured. However, on request we can limit any user’s account to a subset of that fleet or even a single asset.

    How do I request a survey?

    If you wish to request a survey and a surveyor is not required to attend within 2 working days, you can use the “Request a Survey” function that can be found on your Fleet List as well as on the Asset Details page for your asset. You will then be able to select the services you need, give LR dates, locations and contact details for the survey as well as add any other important information pertaining to the survey. On completion of the form, a copy of the request will be emailed to the email address you have used for your LR Class Direct account, anyone you have copied into the email and to the Client Support Office that will deal with your request and liaise on your behalf with the local delivery office that will execute your surveys.

    • Please note – if you need an immediate response from LR, if the work needs to be done within 2 working days or if you are a Naval client, do not use the Request a Survey function – instead please contact your local LR office or client manager as normal via email or phone.

    Why can’t I request a survey or this tab is greyed out? 

    If you find that the Request a Survey function is not available to you, this is likely due to LR Class Direct not being able to pick up any contract details against your asset. Do not worry – please contact either your Client Manager or local LR office (by phone or email) to arrange your survey and notify them that the Request a Survey function was not active for your asset. They will then check with our contract teams who will resolve the issue and ensure that you are able to use the Request a Survey function the next time you need to arrange a survey.

    What if I need a survey done within 24 hours from now?

    If you need to arrange a survey within 48hours, please contact your LR Client Manager or local LR office immediately by phone or email. The Request a Survey function is more for planned scheduled work allows for a lead time of at least 2 days to respond and arrange a surveyor to attend. All emergency work is best arranged by phone with your local office.

    Can I get an asset listing?

    Yes. A variety of export options are available

    What happened to Exhibition of Records?

    It still works in much the same way, except viewing parties will instead be given access to the new application, LR Class Direct. (Details can be found on the homepage)

    Why is it better to have my own account rather than share with a colleague?

    In most scenarios, having an individual user account is better for a Class Direct User. Each account is linked to a specific email address – if you do not have access to that email address you would not be able to receive any notifications you set up in the system. There are also features that allow you to personalise your account – for example if you are dealing with a particular subset of your fleet today, you may want to tag them as favourites so that they appear by default whenever you log in. Tomorrow, you may have a different set of favourites to track. However your favourites list will affect anyone else accessing Class Direct using the same account. Your notifications can also be influenced by the favourites list.

    There are some common scenarios that lend themselves to using a group account – for example a single Class Direct login for a vessel that all crew can use – there is only 1 vessel in the fleet list and 1 set of notifications, so personalisation is no longer applicable. A common account could be also be used by a technical administration office that needs to monitor the entire fleet and have access to the same email account. In that scenario though, if individuals of the office are responsible for subsections of the fleet, registering for individual accounts makes more sense. Individual accounts are also recommended for Superintendents who are responsible for a subfleet – being able to monitor vessels and changing notifications and alerts based on your personal preferences and needs makes more sense than sharing a single account.

    What do the numbers in the shapes on the survey planner mean?

    A number means that more than one survey is due in the period shown. Most will be displayed as circles, but postponed surveys will be indicated by a triangle. Colours represent “traffic light” due status as follows:

    B. Red - Overdue

    C. Amber – Due soon or imminent

    D. Green – Not due

    Why do I have to accept legal terms to get an LR Class Direct account, then also accept legal terms every time I request a survey?

    What does “Client Service Delivery Support Team” mean?

  • LR Account

    What is LR account?

    Based on Microsoft Azure B2C, LR Account is our Single Sign On (SSO) solution. This means that users only have to provide and maintain their information once and a single username (your email address) and password will provide access to all future LR applications on which you have permissions.

    Why is the registration process very long and comprehensive?

    Partly because we take the security of your data seriously and have used 2 factor authentication, validating both your email and telephone, but also because the LR account you create may be used to serve a variety of new applications that will be coming online.

    I have been logged out of Class Direct, what happened?

    As a security feature, your LR CD session will expire after 60 minutes of inactivity. Simply sign in again.

    What if I forget my password?

    After failing to enter the correct password, you will be offered a forgotten password link. Following this, with 2 factor authentication, you will be able to reset your password.

  • CD info

    What features and documents can I find in CD Info?

    Port State Control, Country Files, Group Directory, Approved Supplier lists, and any other documents not in LR Class Direct.

  • New terminology

    Assets
    The grouping terms for vessels, linkspans, buoys, platforms, and other entities that LR surveys.

    Statutory Findings
    These are statutory deficiencies that may impact the statutory certification for the vessel. These will have a due date that has been agreed with the vessel’s flag authority.

    Actionable Items
    These replace memos that required action and provide information about activities that need to be undertaken but which do not immediately affect class.

    Asset Notes
    These are notes that convey information, but do not require any specific action. They replace certain memos that were for information only.

    Marine Management System (MMS)
    A collective name for ISM, ISPS MLC etc.

    Final Attendance Report (FAR)
    Produced by the surveyor on completion of all requested services.

    Final Survey Report (FSR)
    Includes all information in the FAR, plus the supporting narrative, readings and attachments.

    Task Lists
    Each item on the asset model has specific requirements, known as Tasks.

Contact us

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