Keep your fleet moving with confidence, quickly raise and manage requests

Applying for a new account

If you have already registered for the Client Portal, proceed directly to login using your email address and the password you created.

If not, you can request access via the Client Portal Registration Form. A confirmation email will be sent when your account is ready and it may take up to 2 working days to process your request. The superuser in your company will also be able to request an account on your behalf in the section ‘Account Management’ of the portal.

Type of access
There are two different types of access:

• Regular Users can view information about their fleet, access to technical information and raise survey requests and technical queries
• Superusers can in addition to the above view more information related to the users that have access to the portal in the company, deactivate users and add new users

Please contact portal@lr.org for any additional question or update on access.

What ships should I be able to see in the portal?

Your client account is associated with an IMO client code. This is mapped to the fleet you are associated with. Further restrictions may be placed on account at your organisation’s request, to limit access to a smaller sub fleet.

If you need access to different fleet, please contact portal@lr.org.

How can I request that ship/company information is updated?

Please get in touch with our team at portal@lr.org

How do I request a survey request via the portal?

You can raise survey request for your fleet by clicking on ‘Survey Request’ button on the main page. You will be redirected to a form to input the details for your request such as survey scope, location, contact details; and you will receive an acknowledgement email once confirmed. Our team will process the request within the next 2 working days.

What if my request is urgent?

If you need an immediate response from Lloyd's Register, if the work needs to be done within 2 working days please use the urgent survey request +44 208 052 1111

To arrange an urgent survey, please make sure you have the following information: ship IMO number, name and company, your contact details, ship contact details, port details and the nature of urgency. 

How do I track the progress of my survey request?

Under the menu ‘My queries’ and ‘Survey Requests’, you will be able to view all the open and closed survey request raised by yourself, for your fleet or other colleagues within the organization. You can follow up the progress of your request including the job information and surveyor’s details (name, email address and phone number).

How do I request technical queries and track the progress via the portal?

To raise a technical query on the portal, click on the 'Contact Us' button on the top of the main page and select 'Technical Queries'. To track the progress of your request and view answers from LR, use the 'My Queries' menu on the left of the screen.

You can raise Technical queries related to the following topics:

• Interpretation or application of LR Rules or International/Regional Regulations
• Postponement requests
• Extensions related to the application of various conventions
• Compliance challenges such as certificates nearing expiration, critical equipment malfunctions, port requirements, repair enquiries
• Port State Control (PSC) issues
• Chartering challenges associated with technical issues, such as specific cargo loading concerns 

What information can I export from the portal?

You can export the below information on the portal:

• Fleet list information
• Vessel details
• List of certificates
• Survey Schedule including tasks lists and checklists
• Survey Status Reports
• List of portal users

Will the Client Portal notify me about my fleet?

Notifications (for assets in your “favourites” list) can be subscribed to by clicking on your name in the top right of the screen and selecting ‘Notifications’. These notifications will be emailed to the username/email address set up when you registered. You can subscribe to a variety of notifications but it is important to note that notifications are only sent for assets that you have listed as favourites.

Who can I contact for any support on the use of the Client Portal?

You can use the ‘IT Helpdesk Support’ icon on the top of the main page to get support on the use of the portal or send an email to portal@lr.org