Managing a Marine Emergency - Crisis Management and Media Response.

This two-day interactive course provides guidance and insight into crisis and media response planning and execution during a marine emergency.

This course highlights the challenges a company may face during a maritime emergency, and provides you with effective techniques for dealing with the incident itself, and the media and other important stakeholders. In particular, it focuses on internal and external communications, including issuing press statements, giving media interviews and holding press conferences.

Through simulated exercises, you will have the opportunity to develop your interview technique in front of a camera and over the telephone. Working in teams, you will develop your response to a realistic scenario, including role-play.

This course is intended for vessel management, legal, operations and crew department managers, senior executives, and authorised company representatives as well as seagoing personnel.

Through a combination of presentations and interactive group discussions and exercises, you will cover a wide range of topics including:

• How and why mismanaged incidents or issues may escalate into a corporate crisis and the need for forward thinking and strategic management
• The importance of identifying and prioritising stakeholders
• Key messages for internal and external communications, and positioning the company
• The importance of effective planning and the need for integrated crisis and emergency response organisation and resources
• An interactive exercise designed to illustrate how external technical support can provide specific expertise and resources to assist in managing a marine casualty
• The importance of responding to the media and fundamental principles of managing external communications.

Delegates will receive a certificate upon successful completion of the course.