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Process Mapping and Improvement

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You need this course if...

You want to improve process performance in support of business objectives.

You will learn ...

  • About the importance of process management
  • The definition of a process
  • The difference between Core & Support processes
  • How to establish process purpose, boundaries and potential measures
  • How to apply a range of techniques to map an existing process
  • About techniques to redesign/improve a process
  • How to identify implementation issues / challenges.

Course length...

One day.

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