A direct route to LR technical support

Our newly launched Global Technical Client Care team is a collection of LR technical experts from across the world, focusing on making it easier for you to consistently access LR’s technical expertise. Monitoring incoming technical enquiries across extended working hours and with presence in more than 18 countries, this global team connects you quickly to the right technical expertise, understanding that your businesses operate 24/7.  

How it works:

1. Submitting an enquiry: To initiate an enquiry, simply send an email to TechnicalExperts@lr.org. In the email subject, please include essential details such as the vessel name, IMO number, and a brief description of your enquiry. If you're a LR Client Portal user, you can also use it to raise and track your technical enquiries.
   
   
2. Assignment to an expert: Upon receiving your inquiry, our team will assess and assign it to the most suitable expert for further handling. Once assigned, you will receive an email with the contact details of the expert managing your case.
   
   
3. Resolution of your enquiry: Your expert will keep you informed about the progress and provide you with the final resolution to your enquiry. For any subsequent email correspondence related to the same case, please keep the email subject unchanged to help us track communication effectively.

When to reach out:

We are here to help you for technical enquiries such as:

• Interpretation or application of LR Rules or International/Regional Regulations
• Postponement requests
• Extensions related to the application of various conventions
• Compliance challenges such as certificates nearing expiration, critical equipment malfunctions, port requirements, repair inquiries
• Port State Control (PSC) issues
• Chartering challenges associated with technical issues, such as specific cargo loading concerns

Next time you have a technical enquiry, your global technical client care team are here to help.

Thank you from your Global Technical Client Care Team.