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Ship Emergency Response Service (SERS)

If the unexpected happens, are you prepared?

When you’re under pressure to make the right decisions, you can be confident that you’ve got the world’s most experienced team on your side with LR’s Ship Emergency Response Service (SERS).

Damaged tanker in the sea
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We understand that the probability of a serious incident happening to you may be low. But the impact could be catastrophic.

The outcome depends on your actions in the first critical hours and you will have complex challenges to face and questions to answer.

Your ability to meet these challenges, your choices, and the speed you do this, will determine the level of impact on you and your business.

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What we offer

There are many challenges to be faced in preparing and responding to a ship emergency. Enrolment with SERS provides you with the solutions via preparedness and technical support, whatever casualty may occur.

SERS provides rapid, global 24/7 access to expert teams of naval architects, ex-mariners and specialists. Collaborating closely with your ship / shore staff our teams provide independent, proactive technical support and advice.

We combine specialised software and operators, pre-prepared quality assured ship models with state of the art communications to give timely and correct simulations, technical assessment and problem solving.

What are the benefits?

Enrolling your ships with SERS helps you to make the correct decisions on the best course of action with confidence, quickly and safely, reducing the risks and impact of a casualty.

SERS provides you and your stakeholders with confidence in your contingency planning, while also demonstrating your commitment to safety and the environment.

There are many significant financial benefits.

In addition for applicable ship types, SERS exceeds all legal requirements, provides a very high certainty of meeting USCG NTV and other response timeframe requirements and are fully recognised by all relevant authorities.

Why choose LR?

Drawing on over 35 years of support to all ship types worldwide, our world leading experience has resulted in the highest levels of readiness and dependable technical support when you need it most.

These give reassurance and peace of mind of finding the best solutions to even the most demanding ship casualties in the quickest time, safely. The risks to the environment, your reputation, passengers, crew, cargo and assets are kept to a minimum. 

It is essential to have an emergency response team available whose expertise is based on experience. Knowing that LR SERS are the most experienced is very valuable.

Captain Henk Keijer

Commodore/Director Stability & Damage Control, Carnival Cruise Line

Knowing that SERS are the most experienced is very valuable to enable fleet management to be more confident in dealing with any type of incident efficiently.

Essam A. Kassem

Fleet technical manager (Fleet A), UASC

We feel confident that, in the case of an emergency, we will receive top standards of technical support, ensuring best practice, in the quickest possible time.

Andreas Spertos

Technical Director, Maran Gas Maritime Inc.

SERS provides an excellent tool to support us making the right and prompt decisions in managing risks to the ship, crew, cargo and the environment. They have a dedicated and experienced team available 24 x 7 to provide practical advice in an emergency.

Capt. Mohamed Al Ali

Senior Vice President Operations, ADNATCO

We choose LR SERS because this shows our determination to deal efficiently with a crisis, having available the best resources and advice.

Mr Panos Kourkountis

Technical Director, Andriaki Shipping Co Ltd.

In an emergency, SERS are very reliable and supportive at all times.

Sharad Kapoor

Asst. Fleet Manager, International Tanker Management Ltd, Dubai Branch

We are very confident with their full support in making the most appropriate decisions during an emergency, through all stages.

Captain Catalin

General Manager, QAHSSE


A vessel goes down on the ocean, smoke billows as the boat is partially submerged.

35 years of ship casualties around the world – what have we learnt?

As LR's Ship Emergency Response Service (SERS) reaches the milestone of 35 years of support to operators, David Widger reflects on the lessons that have been learnt.

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