It is essential to have an emergency response team available whose expertise is based on experience. Knowing that LR SERS are the most experienced is very valuable.
Commodore/Director Stability & Damage Control, Carnival Cruise Line
Coronavirus – SERS business operations update
We would like to reassure our clients that LR’s Ship Emergency Response Service (SERS) will continue to provide the same level of support that you are used to throughout the COVID-19 pandemic, responding in the usual manner to any emergency that your ships may face. Please use the SERS 24-hour emergency numbers to do this.
At this time we would also request that our clients do not schedule any SERS exercises until the situation is resolved, unless there is an urgent business or regulatory requirement for an exercise, in which case we will support our clients on a case by case basis. Communications tests are still available as usual.
If you have any questions, please email sers@lr.org.
Overview
We understand that the probability of a serious incident happening to you may be low. But the impact could be catastrophic.
The outcome depends on your actions in the first critical hours and you will have complex challenges to face and questions to answer.
Your ability to meet these challenges, your choices, and the speed you do this, will determine the level of impact on you and your business.
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What we offer
There are many challenges to be faced in preparing and responding to a ship emergency. Enrolment with SERS provides you with the solutions via preparedness and technical support, whatever casualty may occur.
SERS provides rapid, global 24/7 access to expert teams of naval architects, ex-mariners and specialists. Collaborating closely with your ship / shore staff our teams provide independent, proactive technical support and advice.
We combine specialised software and operators, pre-prepared quality assured ship models with state of the art communications to give timely and correct simulations, technical assessment and problem solving.
What are the benefits?
Enrolling your ships with SERS helps you to make the correct decisions on the best course of action with confidence, quickly and safely, reducing the risks and impact of a casualty.
SERS provides you and your stakeholders with confidence in your contingency planning, while also demonstrating your commitment to safety and the environment.
There are many significant financial benefits.
In addition for applicable ship types, SERS exceeds all legal requirements, provides a very high certainty of meeting USCG NTV and other response timeframe requirements and are fully recognised by all relevant authorities.
Why choose LR?
Drawing on over 35 years of support to all ship types worldwide, our world leading experience has resulted in the highest levels of readiness and dependable technical support when you need it most.
These give reassurance and peace of mind of finding the best solutions to even the most demanding ship casualties in the quickest time, safely. The risks to the environment, your reputation, passengers, crew, cargo and assets are kept to a minimum.
Knowing that SERS are the most experienced is very valuable to enable fleet management to be more confident in dealing with any type of incident efficiently.
Fleet technical manager (Fleet A), UASC
We feel confident that, in the case of an emergency, we will receive top standards of technical support, ensuring best practice, in the quickest possible time.
Technical Director, Maran Gas Maritime Inc.
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More client testimonials
"SERS provides an excellent tool to support us making the right and prompt decisions in managing risks to the ship, crew, cargo and the environment. They have a dedicated and experienced team available 24x7 to provide practical advice in an emergency."
Capt. Mohamed Al Ali, Senior Vice President Operations, ADNATCO"We choose LR SERS because this shows our determination to deal efficiently with a crisis, having available the best resources and advice."
Mr Panos Kourkountis, Technical Director, Andriaki Shipping Co Ltd."In an emergency, SERS are very reliable and supportive at all times."
Sharad Kapoor, Asst. Fleet Manager, International Tanker Management Ltd, Dubai Branch"We are very confident with their full support in making the most appropriate decisions during an emergency, through all stages."
Captain Catalin, General Manager, QAHSSE
Case studies and experience
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Related resources
Related resources
Here are some links to our training services and technical papers that you might be interested in.
- Ship emergency response training
- Exercises with SERS: preparing for real situations
- Paper: Casualty response – initial damage assessment and verification
- Paper: Lessons learned by LR SERS from 40,000 ship-years of client support: the emergency response chain
- Paper: Have the benefits of emergency response services been overlooked for non-oil tankers?
Insights
35 years of ship casualties around the world – what have we learnt?
As LR's Ship Emergency Response Service (SERS) reaches the milestone of 35 years of support to operators, David Widger reflects on the lessons that have been learnt.
Read article