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Ship Emergency Response Service (SERS)

If the unexpected happens, are you prepared?

When you’re under pressure to make the right decisions, you can be confident that you’ve got the world’s most experienced team on your side with LR’s Ship Emergency Response Service (SERS).



We understand that the probability of a serious incident happening to you may be low. But the impact could be catastrophic.

It’s in those first few hours – where the challenges are at their most complex – that your choices and the speed at which you make them will be critical in determining how severe the outcome will be.

That’s why our SERS team gives you support when you need it most, providing you with independent, proactive and technical advice, and the confidence you need to make the right decisions quickly and safely.

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What we offer

SERS offers rapid, 24/7 global access to highly experienced teams of naval architects, ex-mariners and other specialists who can provide you with practical and technical support when the unexpected happens.

What are the benefits?

There are many challenges to be faced in the event of a ship emergency. We can help you face them all with our market-leading experience, readiness and technical support, whatever the circumstances.

To get you back up and running, we combine specialist software, 3D vessel modelling, state of the art communications, enabling you to find the best solutions with confidence and in the quickest time possible.

SERS enrolment provides a very high certainty of meeting USCG NTV and other response timeframe requirements, avoiding fines and ensuring continuity of U.S. trading. View slides on how LR's SERS helps satisfy USCG NTVRP requirements.

Why choose LR?

Drawing on over 30 years of experience across all ship types, SERS delivers a rapid, reliable response that provides dependable advice at the point you need it most.

Exceeding all legislative requirements and guidelines, as well as being recognised by all national and local maritime authorities, SERS provides your stakeholders with confidence in your contingency planning, while also demonstrating your commitment to safety and the environment.

SERS clients
It is essential to have an emergency response team available whose expertise is based on experience. Knowing that LR SERS are the most experienced is very valuable.

Captain Henk Keijer

Commodore/Director Stability & Damage Control, Carnival Cruise Line

Knowing that SERS are the most experienced is very valuable to enable fleet management to be more confident in dealing with any type of incident efficiently.

Essam A. Kassem

Fleet technical manager (Fleet A), UASC

We feel confident that, in the case of an emergency, we will receive top standards of technical support, ensuring best practice, in the quickest possible time.

Andreas Spertos

Technical Director, Maran Gas Maritime Inc.

  • More client testimonials

    "SERS provides an excellent tool to support us making the right and prompt decisions in managing risks to the ship, crew, cargo and the environment. They have a dedicated and experienced team available 24x7 to provide practical advice in an emergency."
    Capt. Mohamed Al Ali, Senior Vice President Operations, ADNATCO

    "We choose LR SERS because this shows our determination to deal efficiently with a crisis, having available the best resources and advice."
    Mr Panos Kourkountis, Technical Director, Andriaki Shipping Co Ltd.

    "In an emergency, SERS are very reliable and supportive at all times."
    Sharad Kapoor, Asst. Fleet Manager, International Tanker Management Ltd, Dubai Branch

    "We are very confident with their full support in making the most appropriate decisions during an emergency, through all stages."
    Captain Catalin, General Manager, QAHSSE

Want to know more about this service? Get in touch.


What we think

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